Print Solutions
Comprehensive Print Solutions.
Your employees rely on laser printers to carry out a variety of office tasks. When the equipment isn’t working properly, your company is losing both time and money. Signa can help ensure that your printers are always working to their full potential. Whether you need service on just one device or comprehensive print asset management, you can trust.- Canon full line of Multifunction Device service and support
- Canon ASTP Certified Engineers
- Service and maintenance for HP laser printers
- HP toner cartridge replacement
- Print audits to track printer usage
- Notification of opportunities for cost reduction
- 30-minute technician-to-customer callback
- Parts delivery in 1 hour or less
- Repair technician at your door in 3 hours or less
Remote Device Monitoring, 24 Hours a Day.
Your business depends on a Multifunction Device that’s always up and running. Whenever the device is down, time and money are being wasted.Instead of dreading the next break down of your device, hire to monitor your system via a secure connection. Our highly skilled engineers take a proactive approach to print management. We anticipate service issues long before they become problems. An investment in our managed services pays for itself in practical solutions and peace of mind.
We offer:
- Pro-active Planned Service
- 24 X 7 Device Monitoring
- Comprehensive Supply & Service Monitoring
- Meter Review / Audit
- Complete Device Reporting
- Alert Management
- Device Administration
- Remote Problem Resolution
Pro-active Performance Monitoring Services for Multifunction devices, print devices and Business Processes
The Signa Remote User interface is a web-based service that monitors the availability and performance of all network devices installed within your organization, collect real time information.. These agents then connect and report this information via the Internet to secure IVE monitoring servers where the information is consolidated and analyzed before being presented in an online portal.The current status of your servers, applications, databases and networks can be viewed within the IVE secure reporting portal by your staff with appropriate authentication without the need for investment in additional local servers or management software.
Monitoring And Alert Services Tailored To Your Business
The PT solution can provided in a modular format with the level of monitoring and alerts tailored to the needs of your business. There are four levels of monitoring available:- PT 1- Monitoring
- PT 1- PLUS Monitoring
- PT 2- Performance Monitoring
- PT 2- Performance Plus Monitoring
Pro-active Monitoring Features that Deliver Real Business Benefits
- Digital remote monitoring, analysis and reporting
- Offers event management functionality without the need for capital Hardware expenditure
- Designed to be easy to use with no implementation requirements, fitting transparently into existing environments
- Reduces complexity enabling you to focus on business activities
- Enables you to proactively highlight issues to the right personnel before they impact business
- Hosted co-located site giving ease of access
- Remotely distributed agent with no downtime
- 128bit Encryption for secure traffic outbound only
- Unrivalled versatility on operating systems, applications and hardware
The Service
- Software and application management service is unique to Signa
- We provide a single service solution which can replace or integrate with existing 3rd party products
- Break/Fix and fully managed solutions available
- Automated online reporting
- Technology road-mapping with trend analysis
- First hand audit trails available for customer access as requested
The Advantage
- Remote hardware diagnosis of an infrastructure at the fraction of the cost
- Pre-emptive awareness reducing time to respond
- Increased first time fix as a result of detailed failure information
- Positive identification of cause resulting in stream line response to call process
- Service management, application management and capacity management
Signa’s Remote Diagnostic services provide real-time, pro-active monitoring of the Print Environment that defines your business activities, irrespective of the mix and make of technology you use. Live views of your print environment and the ability to provide instant alerts to the appropriate support staff, ensures your print performance and assets are maintained before issues impact your business.