Our Total Quality Assurance Program

Our Technical Expertise

• Customer Service Reps and Specialists Average over 18 Years Industry Experience
• Local Systems Analysts and Trainers for Customized Post-Sale Support Levels of Service Management with over 25 Years Combined.

Our Total Quality Assurance Program

• Customer Call-Back within One Hour
• Guaranteed 4-hr. Avg Response Time
• Total Call Fixes it Right on the First Call
• Periodic Maintenance is Matched to Volume, Maximizing your Uptime
• Includes All Parts, Labor, Toner And Drums (Excludes Paper and Staples)
• Performance Management Database Benchmarks your Machine with National population

Our Resources

• Factory Training with Ongoing Skills Updates
• Laptop Diagnostics and Online Solutions Database
• Technical Escalation Support from Manufacturer Engineers
• Local Dispatch and Customer Service Center (no voicemail)

We back our success on:

Reliable Service. A revolutionary approach to copier maintenance—the Total Quality Assurance Program. This service program is designed to fix the equipment right the first time. Every time our tech is at your office we will do a thorough check on your machine. This results in maximizing your productivity and will increase your efficiency. Our program was designed to be proactive and replace parts and take care of the equipment problems before they actually occur, thus reducing the number of service calls and minimizing our clients' downtime.

Exceptional People. Signa’s team is made up of a group of people who share a common work ethic. We believe that the road to success comes from individuals continually striving to exceed clients’ expectations. It’s not just a company motto. It’s an employee attitude that is contagious.

Extraordinary Products. Canon has won an unprecedented amount of awards over the last decade holding the number one spot for sales in the United States.

Signa helps its clients succeed by understanding their unique document management needs and delivering systems and services that increase efficiency, reduce cost, and improve document workflow. Solutions include software and applications that enhance Canon’s complete line of award-winning digital multifunction products (color and monochrome), printers (color and monochrome), multifunction facsimile, scanners, and wide format systems, as well as facilities management and outsourcing services.

Technological Advances. As copiers and fax machines have been replaced with digital units and software; we’ve partnered with a number of manufacturers and will continue to seek out technologies that you need and want to help your business run more efficiently. We are delighted that our simple belief, that a great product backed by great service can build extraordinary companies, is working. We have made room in our business plan for continued, yet controlled, growth. We’re excited to bring all of Southern California the benefits of world class technologies.